Refund policy

Thank you for shopping at Artvéla™. We aim to bring you satisfying products and reliable shopping experience.

Eligible items can be returned within 30 calendar days from the date you receive your order. All returned merchandise must be unused, unwashed, in original packaging and in resalable condition. Final‑sale goods, personalized items and perishable products cannot be returned or exchanged.

To start a return or refund request, please send us an email at chenfeng112298@outlook.com with your order number and related details. Our team will walk you through the subsequent return steps.

After we receive and inspect your returned goods, refunds will be processed back to your original payment method within 3‑5 business days. Customers are responsible for return shipping fees, except for cases caused by our errors such as defective, damaged or incorrectly shipped items.